Hairdresser Michelle, who booked the trip through Canterbury Travel, said: ‘It was meant to be a once-in-a-lifetime fairytale trip, but it’s been awful.
‘Even the trip itself was disappointing. I thought Lapland was going to be magical, but it’s been a disaster.
‘We had to wait outside in minus 30 degrees in a queue to see Father Christmas and when it was finally the kids’ turn I fainted because I was so cold.
‘We were told we would be having snowball fights with elves, but the elves were moody and wouldn’t even talk to us.”