A pensioner was left to lie in her own filth for weeks while a council-appointed carer cleaned around her.
Janet Norton, 72, lay immobilised on her sofa for two months with a back injury, yet the carer appears to have ignored her desperate condition.
Her shocked daughter Sharon Matthews discovered her mother at her south London home in December 2012 and alerted paramedics.
‘I had not seen mum and dad for three months and after a while I became suspicious because mum would never come to the phone.
‘When I discovered what happened I was shocked and disgusted. The smell was unbelievable and there were flies everywhere.
‘I called the ambulance and it took them two-and-half hours to get her out because she was in so much pain. They had to cut her clothes off because they were drenched in urine and faeces.’
The carer – who was given five days training before starting work with Care UK – has been suspended after an investigation was launched.
Both Care UK and Merton Council have apologised for a ‘service failure’.