White House Dossier has a succinct summary of a NYT article on what went wrong. Long and short of it, far from Obama’s crew knowing nothing of impending doom, they meddled with the people trying to build it for four long years. The Times reports that all involved have been ordered to remain silent and reading what went on all that time, it’s no wonder Obama would just as soon no one know about it.
“Instead of making a plan and sticking to it, the White House made it up as it went along:
CGI and other contractors complained of endlessly shifting requirements and a government decision-making process so cumbersome that it took weeks to resolve elementary questions, such as determining whether users should be required to provide Social Security numbers. Some CGI software engineers ultimately walked out, saying it was impossible to produce good work under such conditions.
A pattern of ever-shifting requirements persisted throughout the project, including the administration’s decision late last year to try to redesign the site’s appearance and content to make it more informative to consumers, according to many specialists involved.
Incredibly, despite all signs to the contrary, Obama was expressing optimism until the last moment:
“This is real simple,” Mr. Obama said, during a speech in Maryland on Sept. 26. “It’s a website where you can compare and purchase affordable health insurance plans side by side the same way you shop for a plane ticket on Kayak, same way you shop for a TV on Amazon. You just go on, and you start looking, and here are all the options.”